YourOwn Watermark™
Frequently Asked Questions

Q. What is a QuickTurn?
QuickTurn is YourOwnWatermark's™ rush order product to help our customers with deadlines. We hand carry your order through the process to expedite delivery time. By expediting your order, you can expect delivery in 2-4 weeks. Sure, you pay extra for this service. But if you need your paper in a hurry, it may be worth it.
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Q. Is our paper acid free?
Yes, all of our paper is acid free, it will not yellow over time. It is neutral PH balance for archival purposes.
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Q. What’s the difference between Premium sulfite smooth and 25% cotton light cockle paper?
If you look at the sheets side-by-side the premium sulfite will feel smoother to the touch. Light cockle finish is toothier feeling to the touch. 25% cotton - is premium sulfite mixed with cotton.
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Q. What kind of artwork do I need to submit?
We need high resolution Black + White artwork. It cannot be in color or have shaded areas such as gradients. Grayscale is not considered Black + White. During the ordering process you'll be asked to browse your computer and attach your artwork to your order. The acceptable formats or file extensions are JPG, TIF, GIF, PDF.
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Q. Why 4-6 weeks for delivery?
What we manufacture is a custom made product designed specifically for you. This process involves buying machine time at the paper mill; the process is taking true pulp, running it through the entire paper making process, with the last step being the application of your specific logo/name. YourOwnWatermark buys into mill run dates. We essential notify the mill when we get orders and they then in turn put us into their run cycle. They do this on an order by order basis. The normal mill cycle is 3-4 weeks. We allow one week for shipping and one week for unforeseen circumstances. If you need your paper sooner, please select our QuickTurn paper. QuickTurn paper will be delivered to you within 2-4 weeks.
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Q. How can we sell for the same price as generic office branded watermark paper?
Simple. We have no overhead, no inventory and all of our orders are custom. We do a “buy in” when the mills are producing this type of paper; therefore we incur no additional expense.
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Q. Why must I pre-pay?
As with any custom-manufactured product, we must have payment before we can produce your own private watermarked paper. We have no use for your private watermarked paper after it is made, nor does the mill. If you were to change your mind after the paper was produced, we would be stuck with a product nobody else can use.
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Q. What guarantee do I have?
Your guarantee: the laser sketch you approved will be the same as your finished product. If it is not, we will either refund your money or deliver the correct product to you. If the location of your watermark is not within ¼” (+/-) of where you specified it to be, we will either refund your money or deliver the correct product to you. You have additional rights outlined in the Terms and Conditions located in the Place Order section of our website.
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Q. Can I get matching Envelopes?
Yes. For Option #1 (QuickTurn) the envelopes will have no watermark at all. For Option #2 envelopes will have the GoldCrest watermark occurring randomly throughout the envelope - Not Your own custom watermark. For Option #3, envelopes will have no watermark at all.
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Q. Can I get paper larger than 8½" x 11"?
Yes, as long as you order a minimum of 500 lbs of your custom size. (500 lbs of 8½" x 14" paper = 35,000 sheets)
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Q. Can I get samples of the various papers?
Yes. Please submit your request through the CONTACT US section of our website.
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Q. Explain the various Options you have available.
Option #1:
24lb. premium sulfite paper. Very bright white. Smooth finish. As premium a paper you can get without going to cotton content.

Option #2:
This paper is made with 25% cotton content. To the un-trained eye, you will not be able to detect cotton content. Primary reason for going with cotton content is the toothier light cockle finish as opposed to the smoother finish. Not as bright a white as options #1 or #3.

Option #3:
24lb premium sulfite paper. Very bright white. Smooth finish. Essentially the same paper as our Option #1 (QuickTurn)
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Q. What is your minimum quantity?
500 sheets through our QuickTurn program. Please refer to our Pricing Page for more details.
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